CartDelivery and Returns
Exquisite Life offers free postage on all Australian orders over $120.
All parcels are sent via Australia Post express and are trackable to your delivery destination.
These are our terms and conditions for purchasing on exquisitelife.com.au. All rates are in Australia dollars (AUD)
Exquisite Life reserves the right to reject the return of goods which are not returned in accordance with our Delivery and Returns Policy.
In the interest of your best possible experience with purchasing from us, if you don’t understand the Terms and Conditions below, we invite you to ask any questions. Please contact an Exquisite Life Customer Service representative on 0476 056 470
Postage Charges
Australian Customers
Free Postage within Australia for orders over $120. Orders under $120 will incur a $10 delivery fee.
International Customers
Orders over $120 will incur an (AUD) delivery fee of
New Zealand - $20
Rest of the World - $30
Orders under $120 add $10 to the above charges.
All prices are in Australian dollars.
The prices within the online shop DO NOT include relevant overseas duties and other customs charges you may incur.
Delivery Timeframes
Australian Customers
All goods purchased on our site will receive a tracking number sent upon dispatch to the order email address; and be delivered by Australia Post Express within 2-3 working days, timeframe depends on your location within the Australia Post network. Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
Once an order is despatched, Exquisite Life is unable to amend delivery location or redirect the parcel.
International Customers
All goods purchased on our site will be sent by DHL Express and will be delivered within 3 - 6 business days.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or customs processing. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
NOTE: WE ONLY SELL & SEND SWIMWEAR & CLOTHING OVERSEAS. WE DO NOT SELL & SEND SHOES OUTSIDE OF AUSTRALIA.
Customs and Delivery Locations
Postage charges refers to the cost of the delivery with DHL Express, Exquisite Life does not accept any responsibility for customs delays, duties or taxes that may apply in destination country.
Exquisite Life recommends international customers to contact their local Customs Office in regard to any potential duty you may be liable for. By confirming a purchase you are accepting responsibility for all customs charges incurred as Exquisite Life will not refund customers who incur any such charges.
PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.
Delivery Locations
Exquisite Life ships to New Zealand, Asia, Pacific, North and South America, UK, Europe, Middle East and South Africa
Online Returns, Refunds & Exchanges
Return or Exchange Requirements
Exquisite Life wants you to be completely happy with your purchase. If you change your mind about an item purchased on exquisitelife.com.au, you are entitled to an exchange or refund within 21 days of receipt should it meet the below requirements:
- Proof of purchase provided. i.e. copy of original invoice.
- Tags attached
- Garment in original condition, including unworn and unwashed
Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
- Returns Form enclosed in returns package. Enclosed in your original order.
Postage of Exchange or Refund
Exquisite Life does not accept responsibility for the customer’s return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless the item is deemed faulty by an Exquisite Life representative.
Where do you send your return?
Please direct all return or exchange packages to:
Exquisite Life Online Returns
P.O. Box 367
PACIFIC FAIR QLD 4218
Australia
Refund Payments
Refunds will be processed in the same method as the original payment within 3 business days of Exquisite Life receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Exquisite Life cannot be held accountable for banking institution processing timeframes.
Exchanges
Exquisite Life offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
These will be processed within 3 business days of receipt and notification of this transaction will be provided to the nominated email address.
Should a refund be requested for the exchanged item, Exquisite Life is happy to process a refund, should it meet the Returns Policy requirements.
Should a faster exchange be required, the easiest way is to place a separate order online for the new item, and return the original order back to us for a refund. Exquisite Life will not accept out of pocket expenses for exchanges.
Same Value Exchange
Should the item requested for exchange be the same value as that of the product being returned, a $10 shipping fee applies for Australian customers and applicable rates for International customers, therefore a Customer Service Representative will contact the customer prior to dispatch to take additional payment.
Different Value Exchange
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
A variance where payment is owed to the customer will be refunded as per the original order payment method.
A variance where payment is owed to Exquisite Life, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment. Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.
